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Terms and Conditions

General Terms & Conditions

Any reference to the Company, Seller, We or Us shall mean Ex-Pressed Steel Panels Ltd (Company number: 2484231). As a user of the website (referred to as you & your, you acknowledge that any use of this website or is subject to our terms and conditions below.

Continued use of this website signifies your acceptance of our privacy policy and our use of tracking cookies.

 

Gift Vouchers

  • Gift vouchers purchased from us will be issued in a gift card which will be dispatched via Royal Mail.
  • Our gift vouchers do not have an expiry date.
  • Vouchers cannot be refunded or exchanged for cash or other denominated vouchers. After a purchase has been made any remaining amount will be applied as an account credit and this credit will expire after 12 months.
  • If you are buying the vouchers as a gift you must provide the recipient’s name at the time of purchase.

 

Quotations

If you are an international customer, we will provide a quotation for the total cost of the panels, shipping and any applicable taxes. All quotations are valid for 30 days, once expired, the quotation may be subject to price variation due to, but not exclusively, exchange rates.

 

Manufacturing Lead Times

The majority of our panels are hand-finished to order. When you request a quotation or place an order you will be informed of the estimated manufacturing time for your panels.

 

 

Payment

Customers based in the UK can pay either by card payment or bank transfer.

International customers must pay by bank transfer, in either GBP or Euros. In line with international banking regulations, a bank transfer fee may be applied to your order.

A deposit may be required to secure your order, this will be requested when the order is placed.

All goods remain the property of Ex-Pressed Steel Panels until payment has been made in full and the goods have been dispatched.

 

Shipping

We use several reputable shipping companies to deliver our parcels. Some of our panels will require a wooden shipping crate to ensure they arrive in perfect condition, if necessary, a crate will be added to your quotation.

 

Returns & Refunds

If you wish to cancel your order you must inform us as soon as possible and no later than 14 days after receipt of your order. You will be responsible for returning your unwanted items to us. A refund will be provided if the items are returned to us in un-damaged and un-modified condition.

If you are unhappy with an item you received or believe you have received an incorrect item you must inform us within 30 days of receipt of the item, we will either, replace, repair or refund. After the initial 30 days repairs and replacements are provided at our discretion.

In all instances, please contact us and we will try to resolve any issues.